Client Engagement Manager


The Client Engagement Manager is responsible for identifying new clients (business development) and managing existing accounts (account management). You will have the opportunity to work with a diverse group of clients that include creative and marketing departments within Fortune 500 companies, mid-sized Agencies, Non-profits and Associations.
The Client Engagement Manager plays a critical part in the overall business and serves as an extension of the company brand. The opportunity for growth through excellent performance is unlimited in this role.
• Identify potential new clients through online resources, professional groups and industry-related websites, and by referrals from your business network, candidates, and current clients.
• Establish and maintain strong relationships with clients.
• Take a consultative approach to learning and understanding your client’s business objectives and hiring needs.
• Deliver excellent client service at all times, operating with integrity.
• Create client awareness of company services through effective promotion, outreach, and attendance at networking events.
• Attend relevant after-hours events, Meetups, conferences, and seminars to promote company and network with potential clients.
• Work closely with the Talent Engagement/Recruiting Team.
• You are creative by nature. You are curious, thoughtful and adept at problem solving.
• You own it. You operate with humility, integrity and accountability.
• You start with a “yes”. You are open-minded, approachable, helpful, and friendly.
• 3+ years of professional experience focused in account management, business development, client service or related position.
• Experience in selling services with an understanding of sales techniques and strategies.
• Previous staffing experience is welcome, but not required.
• Knowledge of digital, marketing and creative industries.
• Excellent written and verbal communication skills.
• Focused with the ability to work independently when needed to achieve individual goals.
• Personable and outgoing with external and internal contacts.
• Flexible and adaptable.
• Self-motivated, self-directed and results driven with a proven track record of excellent performance.