Our client is seeking a Client Experience Analyst to join their marketing team. They deliver innovations that help clients navigate the complex and evolving world of commerce; from helping them use data to market to customers. In this role, you will be responsible for:
Developing and editing surveys to align with changes within the business
Selecting appropriate, diverse methodologies in designing research studies
Translating research findings into actionable narratives, applicable to multiple internal stakeholder audiences and business units.
Developing data-driven insights to help business partners enhance client experiences and seize growth opportunities.
Engaging with and presenting key research findings to internal clients
Building solid relationships with stakeholders/clients, agency partners and research suppliers.
3-7 years’ experience in the planning, designing, execution, analyses, interpretation and reporting of client satisfaction research across both qualitative and quantitative research methodologies.
Data savvy, with a strong attention to detail and accuracy.
Excellent organizational and problem solving skills with the ability to prioritize multiple projects and tasks.
Strong computer skills including Microsoft Office Suite, SPSS or SAS a plus, but not necessary.
Ability to translate actionable data into stories and action plans appropriate to a variety of internal managers
Knowledge of mailing, shipping, and digital technology businesses a plus.
Basic understanding of statistics and their application as they apply to client experience.