Our client is seeking a Key Account Manager to join their
team. The primary role of the Key Account Manager is to grow existing accounts
with annual revenue over $50,000. These accounts require customer service,
upselling, and constant communication.
Provide annual sales forecasting information to
Sales Manager for identified Key Accounts for the subsequent year.
Update sales forecasting throughout the year
notifying Sales Manager of any major differences.
Communicate with customers, a minimum of 4-8
times a year and as needed, recording all communications in ACT.
Generate new sales opportunities at Key Accounts
through cross selling.
Attend company tradeshows that Key Accounts are
Visit customers on a semi-annual basis.
Establish productive, professional relationships
with key personnel in assigned customer accounts.
Coordinate the involvement of company personnel,
including support, service, and management resources, in order to meet account
performance objectives and customers’ expectations.
Proactively assess, clarify, and validate
customer needs on an ongoing basis.
Maintain high customer satisfaction ratings that
meet company standards.
Reports to the Sales Manager.
Closely coordinates company executive
involvement with customer management.
Works closely with Customer Service
Representative and Sales Manager to ensure customer satisfaction and problem
Complete knowledge of company products,
including pricing and shipping policies.
Maintain and establish vendor portals at customer
Prepare agendas and practice for meetings for
all accounts to be completely versed in customers’ needs.
Ability to generate and present PowerPoint
Adhere to all SOPs for Account Management.
Generate SOPs for Account Management repetitive
- Office 365, Power Point
- Microsoft Suite
- ACT – CRM System
- Strong organizational