SOLUTIONS ENGINEER – PRE SALES
Position Overview:
o This is a technical sales role responsible for all pre sales technical engagement with potential customers.
o Key responsibilities will include presentations/demonstrations to prospects & at conferences, managing and delivering proof of concepts, proposal preparations including RFI/RFPs and technical support required to assist the sales team in driving the sale.
o This is a customer-facing role that requires global travel.
Reports To: SVP Global Sales
Ideal Candidate:
o Energetic and enthusiastic about the creative process including digital/media asset management
o Able to speak confidently and think on their feet
o Has a mixed right and left-brain perspective when evaluating problems
o Has a passion for media technologies including video, graphics, images, publishing, etc.
o Positive attitude with a team-oriented mentality
o Able to communicate effectively in person and over webinars
o Has a solid technical background including media technologies, IT Operations and administration
Objectives:
o To manage and deliver all technical aspects of the pre sales engagement process
o To present solutions as a technical innovator and trusted third party
o To earn the customers’ trust and loyalty
Responsibilities:
o Responsible for the technical pre sales activities associated with each customer
o Engage directly with each customer to understand their technical requirements
o Prepare the technical content of each customer proposal and in addition, present that content to key customer stakeholders
o When required, installation of software and provide all necessary support until completion; this includes support and troubleshooting for all pre sales technical escalations
o Ensure that all success criteria for software or a proof of concept (POC) deployment & adoption have been met and then secure customer signoff
o Design and develop workflow automation solutions in relation to customers using product
o Ensure that all customer requirements are being passed into the SVP Global Sales engineering teams
o Engage with Project Managers and plan for the delivery and implementation of the customer solution including any requirements for customization, training or services
o Conduct a post implementation review with the customer and the support team to ensure customer satisfaction
Desired Skills & Experience:
Operational
o Experience with complex enterprise software solutions sales in target markets that include Media and Entertainment, Advertising, Retail, and Publishing
o Previous experience working with IT organizations in target markets
o Must have previous experience working with the creative process or more specifically the production, management, distribution, and retention of rich media assets (images, graphics, audio, and video)
o Must have strong written, oral and presentation skills and the ability to conduct customer demonstrations
o Must have the ability to negotiate and position the merits of one technical solution or approach, with another
o Must have experience setting up a proof of concept, supporting a proof of concept and then negotiating the exercise to closure in accordance with pre-defined timelines and success criteria
o Must have the personal skills and integrity necessary to win the customer’s trust and engagement; this means strong interpersonal skills, strong communication skills, delivering on commitments and putting the customer first
o Must be passionate about customer satisfaction.
Key Technical Skills
o Familiarity with Creative Applications including Adobe Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, Apple Final Cut Pro, AVID Media Composer, Vizrt, Autodesk Maya, Maxon Cinema4D
o HTML / CSS / JavaScript
o Strong knowledge of Mac OS X and Windows Operating Systems
o Familiarity with Linux Operating Systems including command line tools
o Familiarity with media production processes and the creative process
o Solid understanding of TCP networking concepts
o Client-side scripting (BASH, PERL, Python etc) experience preferred
Other key aspects
o This role will require extensive travel including onsite customer engagement
o BS/ MS in Computer Science or Engineering will be desirable for this role but not required
o For the successful candidate the opportunity to work with respected thought leaders inside a dynamic, fast moving, innovative company that is focused on changing an entire industry